Email us at info@twinkletotsplayland.com.au if you can't find an answer to your question below.
The required space depends on the package you choose. We’ll provide guidance on space requirements when you book.
Yes, we handle the delivery, setup, and collection of all equipment to make your experience stress-free.
Please allow 1 hour for set up and 1 hour pack up time. This will be outside of your hire time.
Yes - to confirm your booking, we require a $300 deposit. This will be used as the bond and returned after your event date, if no damages are made to our equipment.
Full payment is required 10 days prior to the event date.
Changes or cancellations can be made to your booking up to 14 days prior to your event date.
Any changes or cancellations made less than 14 days will result in a forfeit of your full deposit.
Yes, we have public liability insurance coverage (up to $20 million).
Yes, our soft play equipment and mobile playground is made from soft, padded materials to ensure safety. It’s regularly cleaned and inspected to meet safety standards.
Our soft play is ideal for toddlers and young children, typically aged 0-6 years old. Whilst our Jungle Set is perfect for kids up to 10 years old.
While our equipment is safe, we recommend having adult supervision at all times to ensure the children play safely and responsibly.
Yes, our soft play equipment and mobile playground can be used outdoors, but should be set up on a flat, dry surface. We recommend a sheltered area to protect the equipment from the weather.
If your event is outdoors, we recommend having a backup indoor location as our equipment is not suitable for wet weather conditions. If weather conditions are a concern, we can discuss alternatives closer to the event date.
Click on our "Contact Us" tab or the "Enquire Now" button below and fill out our online form.
Alternatively, you can send us an email at info@twinkletotsplayland.com.au.
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